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Disability Access Information Service

News: SeatPlan Launch

Artsline, 18 February 2016, 22:42

SeatPlan offers theatre-goers detailed seating information to help them find the best seats in London’s most popular venues. Over the past two months, they’ve been collating information from the capital’s top theatres in a bid to help those with access requirements. Previously, theatre-goers with access needs have had to call dedicated telephone numbers to find out everything they need to know, which can be incredibly time-consuming. It costs too, with venues such as ATG charging 7p per minute in addition to phone company charges. This is frustrating, especially for those who find out they are unable to purchase tickets. With SeatPlan, users can now find out plenty of information that they would ordinarily have to ring up for. Great features include: • See exactly where access seats are located in each venue, on a cutting-edge interactive seating plan. • A photo of the view from each seat (or one nearby), so you’ll know what to expect when you arrive. • How many steps there are to access each section and whether or not lifts and handrails are available. • Whether or not staff are on hand to assist users transferring from wheelchairs into seats. • Where the nearest bars and adapted toilets are located within each section. • What discounts are available to those making access bookings. • Where companion seats are located. Theatre-goers can now find all this information online on a user-friendly website. So when the time comes to call up and book, there’s no need to ring multiple venues and ask lots of questions before buying your tickets. Take a look at SeatPlan’s venue page for the Aldwych Theatre for a great example of how this information can help you. They’re welcoming feedback as well, so make sure you send an e-mail to if you have any comments or new features you’d like to see.

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